1. Support for solving all types of field level ICT problems.
2. Participation in ICT related training programs and advice about the program.
3. Citizen service delivery through call center
4. Getting service from computer and language education labs, complaints and suggestions in educational institutions and other places.
5. Provide government information to the public through update website. Any complaints or suggestions related to this.
6. Providing ICT technical assistance at government and semi-official level.
7. Support the union digital centers.
8. Help in establishing various online e-systems in government offices.
9. Keep in touch with the national backbone network.
10. Surokkha are amended.
Planning and Implementation: Cabinet Division, A2I, BCC, DoICT and BASIS